Standard Operating Procedure (SOP) for Billing Policy and Pricing

Overview of Tiered Pricing

Our billing model follows a tiered pricing system based on the number of monthly orders processed through our AdTrace apps. This structure ensures fair and scalable pricing tailored to your business needs.

1.1 Tiered Pricing Explanation

The system categorizes merchants into different tiers based on their total order volume within a billing cycle.

Each tier has a predefined monthly fee associated with it.

The app is free to install, but charges apply based on the tier reached within the billing period.

1.2 Tiered Pricing Table

Our billing and policies operate independently of Shopify's terms and conditions.

• Billing Cycle

The billing cycle starts immediately upon app installation and runs for 30 consecutive days.

Charges are determined by the total orders tracked within each cycle.

Failure to uninstall before the end of the cycle will result in applicable fees being charged for the respective tier.

Merchants are encouraged to monitor their order volume and billing cycle to manage their subscription effectively

• Free Installation Clause

The app can be installed at no cost.

Upon installation, merchants must approve a charge up to $297 (highest tier) as a pre-authorization.

Actual charges will depend on the merchant’s tier at the end of the billing period.

• Cancellation Policy

If the app is uninstalled before the billing cycle ends, charges for the active cycle still apply.

To avoid further charges, merchants must uninstall the app before the start of the next cycle.

• Refund Process

Refund requests will only be considered for the latest completed billing cycle.

Requests must be submitted within seven (7) days of the charge being applied.

Investigations will be conducted to determine the validity of the claim. processing time will be 5 business days to max of 2-3 weeks depending on queue.

Refunds for previous billing cycles beyond the latest month will not be granted.

Updated on: 24/03/2025